Business Operations Lead
Last year Quipper Indonesia launched Quipper Video Masterclass as a means to provide an interactive service to help students achieve their best academic outcome. This position is to be the lead business operations of an online tutoring service named Ask Tutor, one of Quipper Video Masterclass features.
- Operations / Service delivery : manage end to end service and operations design of Ask Tutor, set and track KPIs, understand users needs
- Analytics : monitor and analyse user behaviour and usage to define strategy and properly allocate supply
- Business process improvement: Based on data and insights, provide business process improvement if needed
- People management : manage a team of supervisors and tutors, oversee tutors hiring and onboarding flow, supervise day to day operations and provide solution when issues emerged
- Coordination : coordinate with cross-functional teams such as Product/Tech, Content, HR/Ops, for resources hiring, materials preparation, etc.
- Bachelor degree in any field, preferably education or teachers training program
- Experienced as a tutor/teacher or education business filed is a plus
- Strong interpersonal communication skills, experienced in people management and able to perform in a very fast-paced environment
- Capable to conduct data analysis and able to make sound judgment based on data
- Have passion in education technology will be a plus