REQUIREMENTS

Customer Success Manager

Responsibilities

  • Set and propose the project plan to establish a Customer Success Unit based on discussion with the CEO and Global HQ
  • Develop KPIs and monitor, track and report analytics to ensure they align with our renewal KPIs (Revenue Renewal rate, # of Customer Renewal rate, Customer Satisfaction, Team members action KPIs, etc.)
  • Lead Customer Success strategies and execution by implementing the initiative to the Regional Customer Success Officers by coordinating with Regional Business Development Managers/Leaders
  • Conduct qualitative and quantitative analysis on key Customer Success issues
  • Comfortable with a hands-on environment that involves supporting end-to-end Customer Success execution. From strategy to data analysis after execution, including the dashboard setting
  • Organize Customer Success situation/workflow and create Customer Success tool/kit/document
  • Develop & mentor team members to establish a sophisticated Customer Success unit and Regional Customer Success function
  • Work closely with:
    • CEO, Global HQ
    • Head of Business Development, Regional BD Managers, Regional Customer Success team (Support Officers), GTM Strategy Manager
    • Customer Success team members

Requirements

  • Graduate of a top international/ local bachelor's degree, and a demonstrated ability in quantitative fields
  • 5+ years in a Strategic role and working experience in a fast-paced environment; globally operating tech companies, management consulting, investment banking, and FMCG would be plus
  • Strong analytical skills and a high degree of comfort with numbers
    • Calculation skills in a spreadsheet application (e.g., Excel, Google Sheets) are a MUST. We also have a spreadsheet exam during the interview
  • Knowledge of the SaaS or IT industry and knowledge of the Customer Success
  • Mentally matured to manage the cross-functional teams
  • Experienced in people management
  • Exceptional communication skills, writing skills, and interpersonal skills both in English and Tagalog
  • Passion for the education industry

Benefits and Perks

  • Work from home / remote work
  • Competitive salary
  • Career mobility: the opportunity to define your career path across functions or grow in your current position
  • International working environment (multicultural collaboration with Indonesia and Japan offices)
  • HMO upon regularization with an additional 1 dependent (fully covered by the Company)
  • Monthly performance bonus
  • 10 VL and 10 SL (unused SL is convertible to cash annually)
  • Company-issued item (laptop)
  • Government-mandated benefits

Work Conditions

  • He/She will be working most of the time remotely except for meetings scheduled in the office
  • The position requires trips to different parts of the country

More about the team

  • We believe in creating a highly innovative, exciting and collaborative working environment that continuously fuels our double-digit growth YOY
  • You will collaborate with a diverse group of talent who have a broad range of experience leading in technology and e-commerce (e.g., International top MBA grads, ex-Bigtech. ex-FMCG, ex-Consulting firm)
  • Our team is highly passionate about our mission to “Bring the Best Education to Every Corner of the World,” and hope that you could bring your unique skills and talent to make this happen in the Philippines!

Are you interested and passionate to revolutionize education?
Apply now and be a Distributor of Wisdom.
Send your application from the button below.

  1. Quipper Career Manila
  2. Open Positions
  3. Customer Success Manager