Product Operations and Support Specialist
Duties and responsibilities
- Provides product-level support, product data and insights, and tactical product reviews.
- Work with client support teams in assisting customers by facilitating product-level support (internal, external/social media)
- Coordinate with business units in collecting and understanding new product developments and enhancements
- Prepare product data analytics and reports that inform product delivery and strategy as well as other business teams
- Work with the sales team in product promotional activities
- Enforce product support processes and develop the knowledge base and FAQs for product support activities
- Work with support and engineering teams to evaluate complex customer problems, identify root causes and derive resolutions
- Analyze customer suggestions and patterns on issues, as well as industry trends and market demands in order to recommend product enhancements
- Work with the development team in performance analysis of new products and enhancements
Skills and qualifications
- Bachelor’s degree preferably in IT, Communication, Business Management or Education
- At least 2 years working experience in product operations or product support
- Preferably, with expertise in data analysis (SQL, Programming, BigQuery management)
- Excellent problem-solving skills and attention to detail
- Interpersonal skills as required in regularly being in contact with multiple teams, stakeholders, and/or customers
- Strong ability to prioritize workload
- Capacity to clearly explain a technical problem to a customer/colleague
- Outstanding listening and questioning skills
Why apply to us?
- HMO upon regularization with an additional 1 dependent (fully covered by the Company)
- Monthly performance bonus
- 10 VL and 10 SL (unused SL is convertible to cash annually)
- Company issued item
- Promotion opportunities
- Opportunity to meet and train abroad
- Government-mandated benefits
Are you interested and passionate to revolutionize education?
Apply now and be a Distributor of Wisdom.
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