REQUIREMENTS

Product Operations and Support Specialist

Job description

  • Work with client support teams in assisting customers by facilitating product-level support.
  • Coordinate with business units in collecting and understanding new product developments and enhancements.
  • Prepare product data analytics and reports that inform product delivery and strategy as well as other business teams.
  • Conduct periodical QA of products in order to proactively discover issues and potential areas for enhancement.
  • Work with the sales team in product promotional activities.
  • Enforce product support processes and develop a knowledge base and FAQs for product support activities.
  • Work with support and engineering teams to evaluate complex customer problems, identify root causes, and derive resolutions.
  • Analyze customer suggestions and patterns on issues, as well as industry trends and market demands in order to recommend product enhancements.
  • Work with the development team in the performance analysis of new products and enhancements.

Requirements

  • Bachelor’s degree preferably in IT, Communication, Business Management or Education
  • At least 1-year working experience in product operations or product support
  • Excellent problem-solving skills and attention to detail
  • Interpersonal skills as required in regularly being in contact with multiple teams, stakeholders and/or customers
  • Strong ability to prioritize workload
  • Capacity to clearly explain a technical problem to a customer/colleague
  • Outstanding listening and questioning skills
  • Willing to work from Tuesdays to Saturdays (Sun/Mon as off-work days) permanently or on rotation
  • Passionate about education

Why apply to us?

  • HMO upon regularization with additional 1 dependent (fully covered by the Company)
  • Monthly performance bonus
  • 10 VL and 10 SL (unused SL is convertible to cash annually)
  • Company issued item
  • Promotion opportunities
  • Opportunity to meet and train abroad
  • Government-mandated benefits
  1. Quipper Career Manila
  2. Open Positions
  3. Product Operations and Support Specialist

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